These Terms and Conditions set out how you (the User) can use this Site.

Please read them carefully.

Our Privacy Policy is set out in a separate page and confirms how we use data relating to you and it forms part of these Terms of Use.

These Terms and Conditions describe the terms on which you are permitted to use this Site.

Separate terms and conditions apply to purchases made via this Site.

These terms may change from time and the terms in force will be displayed on this page.

About Us and How to Contact Us

We are “The Original Family Collective” founded by Ros Allen who, as a busy new mum, found that finding just the right product for young family members took up a lot of unavailable headspace. Ros decided to bring the best small brands and the larger innovative brands together so that busy parents could experience an easy and enjoyable shopping experience. 

We work with a number of carefully selected “Partners” who provide the products in our online shop. 

The Original Family Collective is a Limited Company registered under Company Number 12363005 with registered address at PO Box 5516, Brighton, BN50 8QN.

You can contact us in writing at the above address or via email enquiries@theoriginalfamilycollective.com

Site Use

By visiting www.theoriginalfamilycollective.com you are consenting our terms and conditions as set out below.  Should you not wish to accept the terms and conditions of this site in full you should cease using this site immediately.

This website, www.theoriginalfamilycollective.com, will be referred to as the “Site”.  All visitors to the site will be referred to as “User” “You” or “Your”. As a user, you will be bound by these Terms of Use which may also be referred to from time to time as Terms and Conditions. The terms “We” “Us” and “Our” refer to The Family Collective Limited. Accessing and using the site constitutes acceptance of the Terms of Use.

By using this site you agree to the Terms and Conditions without modification. We reserve the right to amend the Terms of Use of this site and on doing so we will update these Terms and Conditions.

This Site is intended for use by persons who are a minimum of 18 years old. 

You must not copy, share or disseminate the information on this site which is subject to copyright for which all rights are reserved.

This site is directed to people residing in the United Kingdom. We do not represent that the content will be available or appropriate in other locations. This site is written in English and we do not take responsibility for any translations which are applied to this site.

In using this site you may encounter comments and/or content supplied by other users. The information contained within user comments is not verified or approved by us. The views expressed by other users on the site do not represent our views or values.

The content on this Site, and the associated social media channels (via @theoriginalfamilycollective and The Original Family Collective) and email marketing, will include information on children’s toys, online baby and children’s homeware and nursery and home design inspiration. All content is intended for informational purposes only. None of the content in emails, blog posts or social media posts should be construed as specific advice. Specific advice can be provided in respect of individual products or specific requests made about items but each person’s requirements will differ and whilst social media and marketing may resonate with you our posts are not intended to be directed at any one person or circumstance. 

In addition to these Terms of Business please be aware of our Privacy Policy and product sale descriptions which include key terms and are set out separately on our site.

Site Operation

This Site is available free of charge.

We do not guarantee the availability of any site or content. We reserve all rights to withdraw, suspend or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the site is to be suspended. 

We do not guarantee that this site will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. 

Privacy Policy

This Site has a Privacy Policy, last updated 18th April 2020. The Privacy Policy can be found at www.theoriginalfamilycollective.com/pages/privacy-policy

Cookies Policy

This site uses cookies; small files of letter and numbers that are automatically placed on your machine – if you agree - to help our site provide a better user experience. 

Cookies do not typically include identifying personal information but cookies may also be linked to personal information which is stored about you.

We use cookies to retain your user preferences, store information from elements of our site such as shopping carts, and to provide anonymised tracking data to third party applications including, Google Analytics, Facebook Pixel, Instagram Ads and Shopify. These cookies are likely to be analytical/performance cookies or targeting cookies..

In general, cookies should make your browsing experience better. You may prefer to disable cookies for this site which you can do by disabling cookies in your browser. We suggest following the steps via the ‘Help’ tool of your browser. Please note that if you change your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of our site.

Except for essential cookies, all cookies expire within a reasonable period of time.

Intellectual Property Rights

This Site contains intellectual property created and owned by The Original Family Collective unless otherwise stated. The Intellectual Property includes all content on the site. Content means any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails. All photographs and videos on this website and the connected social media channels (@theoriginalfamilycollective and The Original Family Collective) are subject to copyright. 

No permission is given to directly reprint or republish the site content in part or in full without acknowledgement and links back to the original page or content source. At no point are you entitled to claim rights over our intellectual property.

Should you wish to utilise the content on this site please contact The Original Family Collective via www.theoriginalfamilycollective.com to make your request. You must receive written permission to repurpose, copy and/or modify any content on this site, or content which is shared to you by email or on social media.

Loss or Damage

Notwithstanding any of these terms, we do not intend to exclude or limit our liability to you where it would be unlawful to do so. We do not exclude or limit liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We have no liability to You for any loss of profit, loss of business, business interruption or loss of business opportunity. To the maximum extent permissible at law, our aggregate liability to you in connection with these terms howsoever arising in contract, negligence or otherwise, is limited.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

Terms of Purchase

The Original Family Collective hosts products from a number of Partners. Our site will guide you through the necessary steps to make a purchase. Please ensure that all details you enter are correct as it is not possible to change the details once an order has been made.

Once you have placed an order on our site you will receive an email which confirms that the order has been received and accepted. A contract is formed with us at the point when you receive the “Order Confirmation” email. 

Depending on your purchase, you may be purchasing items from multiple Partners. If so, you will receive multiple confirmation emails confirming the delivery timeframes. 

Once the order has been placed it will be fulfilled by our Partners. If for any reason we are unable to supply a product which has been ordered, for example, if the product is out of stock, we will contact you by either telephone or email to arrange a later delivery, alternative product or refund.

Refund and Returns Policy

In accordance with Distance Selling Regulations, you have the right to cancel any purchase and obtain a full refund within 14 working days from the date of purchase. 

Refund requests should be made in writing to enquiries@theoriginalfamilycollective.com and a full refund will be provided within 14 working days.

Should you consider that you have grounds to obtain a refund outside of the 14 day cancellation period you should email enquiries@theoriginalfamilycollective.com to set out your refund request. 

All refunds are provided in accordance with your statutory rights. Please refer to our Returns Policy for further information.

The Original Family Collective reserve all rights to discontinue the sale of any products for any reason without prior notice. In such circumstance a refund will be provided. 

Should you decide to purchase a gift voucher from this site then you will enter into a contract of sale with us at the point of sale. If you change your mind about purchasing you are entitled to a refund for the 14 days following the purchase. 

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

Disclaimers

The information on this website is intended for entertainment and information purposes only and does not constitute bespoke advice. The information on this site is provided without any representations or warranties, express or implied. 

The information on this site is for private and domestic use only. The site is not to be used for commercial purposes and we have no liability to you for any loss of profit, loss of business opportunity or business interruption. 

The Original Family Collective work alongside independent businesses to bring you a range of products for you and your family to enjoy. We do not physically store or handle any products and therefore we cannot and do not check or test any products before they are sent to you. Should you require any information about the safety testing of any products you can send those queries to us and we will request further information from the third-party independent sellers on your behalf. At no point are we able to verify the safety of any products. 

We do not provide any guarantees in respect of suitability of products for recipients. The following information may be helpful to assist you to check for product safety and suitability:

  1. Look for the CE symbol.  This is a mark which is added by manufacturers to confirm that a toy meets regulatory requirements. Products without the CE mark may not be intended for use as toys but as novelty or display items.
  2. Look for the British Toy and Hobby Association’s (BTHA) Lion Mark. The BTHA trade association membership is that members’ toys will meet safe statutory requirements.
  3. Make sure that toys purchased are suitable for the age of the recipient. Many toys with loose parts may represent choking hazards. 

Although reasonable efforts are made to update the information on this site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Viewing the information on this site does not constitute a contractual relationship between you and us.

Nothing in this disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

This site may contain links to other sites. These sites are not under our control and we cannot be responsible for any actions or events arising from you following any links from this site. Links are provided for informational purposes only and should note be interpreted as approval or endorsement by us.

Any comments on our blog or social media channels are not endorsed or verified by us. We are not responsible for the comments on our site made by third parties. Should we become aware of comments which are likely to be distressing we will remove them from our site. Removal of comments does not indicate that any compensation will be awarded, it will not. Comments are removed to ensure enjoyment for site users.

Jurisdiction and Dispute Resolution

These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction for any matter and proceedings arising out of the use of this site. Should you purchase from our site or enter into a contract with us at any point please be advised that The Original Family Collective Limited reserve the right to refer all disputes to mediation in the first instance.